Our Process
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Frequently Asked Questions
Estimate
Whether you just drop by our Design studio, give us a call, was referred by one of our many satisfied customers, or visited one of our Open Basements, our first step is arranging for a free estimate where we’ll come to your house, take all measurements required and understand all your requirements and dreams for your new project. This visit normally takes around 60-90 mins.
Quote
Based on the information collected during our visit, we’ll prepare a quote for you and it will be sent via email within 48-72 business hours from our Estimate visit. The Quote is normally very comprehensive, detailing most of the material that will be used, items covered, and even items excluded from the quote. This is a very important step and that’s one of the reasons we never give a verbal quote, as we want to make sure you have all included/excluded items document.
Design
When you approve the quote sent, the fun part begins; we’ll arrange for an appointment for you to come visit our unique state of the art Design Studio. During this phase, you’ll choose all the items from an array of standard or upgraded selection and explore new options and ideas making sure you build your dream project the way you want. All this will be documented with even the minor of details so you can rest assured that no surprises will happen upon the delivery of the project.
Build
This phase should be the least stressful for you. 2D floor plans will be presented to you early enough (time stated in the contract) and these plans have to be signed off by you before we start the execution phase. Then we start building your dream project as contracted and to the highest quality you come to expect from The Basement Company. Each phase of the project will be carried out by a professional team specialized only in doing this phase, and all plumbing and electrical work is done by certified trades.
Delivery
As promised and guaranteed by us, we’ll deliver your final projects up to your expectations if not exceeding it on time. Once delivery (completion date) is done, you’ll be sent a form to point out any deficiencies (if any) you think you have, and this list is normally attended to within two week. From the completion date, you can start to enjoy your new living space.
Warranty
Your warranty starts from the completion date and is a full year covering all work done and material used. Although it’s highly unlikely that something will happen to your renovated space, we’re one phone call or email away from attending to your concern.
